eCitizen & KRA Services

Faith Wanjiku Nakuru (Kenyatta Ave) • 5 hours ago

Solved

TSC TPAD / Online Leave Portal: "Document Upload Failed - File exceeds 1MB or Invalid Format"

Helping a local secondary school teacher upload medical leave documents on the Teachers Service Commission (TSC) portal. Even when scanning at 150 DPI and getting a 450KB PDF, the portal displays red error 'Document Uplo...

1 response • 348 views

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Faith Wanjiku Nakuru (Kenyatta Ave) • 5 hours ago

Solved

Ardhisasa Lands Information System: "Parcel Number Not Found in Cadastral Database"

Customer brought a Title Deed for a plot in Kiambu / Nairobi block to conduct an official search on Ardhisasa. When entering the parcel number, system says 'Record not found'. How do you search converted block registry t...

1 response • 269 views

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Faith Wanjiku Nakuru (Kenyatta Ave) • 5 hours ago

Video Guide Solved

eCitizen GavaConnect: M-Pesa STK Push deducted KES 1,050 but invoice status stuck on Pending

Client came to renew a Good Conduct (Police Clearance) Certificate. We paid KES 1,050 via eCitizen STK push (Paybill 206206) with account number as the invoice reference. M-Pesa message received with confirmation code `S...

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1 response • 625 views

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Mwangi wa Cyber Nairobi CBD (Tom Mboya St) • 5 hours ago

Solved

KRA iTax: Filing Monthly Turnover Tax (TOT) returns gives "Server Error 500 in /iTax application"

When uploading the filled TOT Excel macro sheet for February 2026, iTax generates a red banner saying `Error 500: An unexpected error occurred while processing your offline utility`. Other taxpayers are experiencing the...

2 responses • 314 views

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